FAQ's

Q: How do I place an order?
A: Simply browse our store, add your favorite products to the cart, and proceed to checkout. Once payment is confirmed, your order will be processed.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options displayed at checkout.

Q: Can I change or cancel my order after placing it?
A: Orders can only be changed or canceled within 24 hours of purchase. Please email us at casantic2@gmail.com as soon as possible.

🚚 Shipping & Delivery

Q: Do you ship worldwide?
A: Yes! Casantic ships to customers all around the world.

Q: How long will my order take to arrive?
A: Estimated delivery times:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days

Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor your package in real time.

📦 Returns & Refunds

Q: Do you accept returns?
A: Yes, we offer returns within 14 days of delivery if the product is unused, undamaged, and in its original packaging.

Q: How do I request a return or refund?
A: Please contact us at casantic2@gmail.com with your order details, and we’ll guide you through the process.

Q: What if my item arrives damaged or defective?
A: Don’t worry! Just send us photos of the product, and we’ll send a replacement or issue a refund right away.

🎧 Products & Warranty

Q: Do your products come with a warranty?
A: Yes, all our wireless chargers, speakers, earphones, and headphones include a standard warranty against manufacturing defects.

Q: Are Casantic products compatible with all devices?
A: Our wireless chargers and audio devices are designed to work with most modern smartphones, tablets, and Bluetooth-enabled devices. Please check product details for specific compatibility.

Q: Can I use Casantic products while traveling?
A: Absolutely! Our wireless gadgets are lightweight, portable, and perfect for travel.

💌 Customer Support

Q: How can I contact you?
A: You can reach us anytime at casantic2@gmail.com. Our team is always happy to help with your questions or concerns.

✨ At Casantic, we aim to make wireless living simple, reliable, and stress-free.